MADE IN NEW ZEALAND

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Policies

SIZING

  • All dresses are made-to-order in standard sizes 8-18
  • We select the closest standard size to your bridesmaid’s measurements
  • Dresses are not custom made for your bridesmaid's unless otherwise agreed (Auckland Workroom clients only)
  • Dresses almost always require altering for a perfect fit for each bridesmaid including (but not restricted to) hemming, lengthen/shorten straps & taking in or letting out
  • ViCTOR takes no responsibility for changes in your BM's measurements from the time your order is confirmed 

FITTING & ALTERATIONS

  • The price does not include any alterations
  • All dresses are made in standard sizes; refer to size chart for details
  • Any alterations required after delivery (including hemming) will be an additional cost and are to be arranged by yourself unless otherwise agreed
  • ViCTOR takes no responsibility for any changes/alterations made to the dresses after delivery  

PAYMENT METHODS

  • Direct orders - bank transfer only
  • Online - PayPal
  • Bank details are noted on the invoice

PRICE & PAYMENT

  • Should you wish to confirm your order with ViCTOR, you are required to agree to the TERMS of TRADE whereupon you agree to pay the price as quoted
  • For "Boutique" orders, a non refundable deposit of 60% shall be paid to ViCTOR on agreeing to these Terms of Trade
  • The price does not include any styling and/or fitting alterations during the making of these dresses. All styling/fitting alterations are subject to approval by ViCTOR and will be an additional cost
  • The balance of the price (less deposit but plus additional costs, if required) is to be paid before the finished dresses are shipped  

SHIPPING

  • We offer free courier service to customers in New Zealand and Australia (tracked with signature)
  • Courier usually takes between 2-3 working days
  • Refer to our Shipping page for further details
  • ViCTOR takes no responsibility for additional tax or duty charges incurred by your local customs offices

RETURNS

  • In the event you no longer wish to have your gowns made by ViCTOR, you will be required to cover the cost of any materials that have been purchased, as well as any incurred labour costs. 
  • You also acknowledge and agree that your 60% deposit will not be refundable (unless otherwise agreed at ViCTOR's sole discretion)
  • Exchanges/returns: Due to the gown being made to order to yours &/or your bridesmaid's specific size & colour requirements, ViCTOR cannot accommodate requests for exchanges or returns under any circumstances
  • ViCTOR is in no way liable to you for any dissatisfaction with the dresses based on a change of mind – or based on any incorrect details / requirements that you have provided to ViCTOR. Including (but not limited to) the style, colour and size of the dresses. 
  • You will be responsible for any delays in respect to the time frames as set out from the consultations or any additional costs. In all other situations ViCTOR’s liability is limited to the amount of your deposit and ViCTOR will not be liable to you for any consequential, indirect or special damages or loss of any kind whatsoever

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